FREE DELIVERY FOR PURCHASES OVER $150.00

Refund and Returns Policy

We adhere to a 30-day return policy, providing you with a 30-day window following the receipt of your item to initiate a return request.

Please note that returns are not accepted for “change of mind” circumstances.

For a return to be considered, the item must remain in its original condition, unused or unworn, complete with tags, and packaged in its original box. Additionally, a receipt or proof of purchase will be required.

To initiate the return process, kindly contact us at info@savuglass.com.au. Upon approval of your return, we will provide you with a return shipping label, as well as detailed instructions outlining the process and the designated return address. Please be aware that any items sent back without prior initiation of the return process will not be accepted.

If you have any questions or concerns regarding returns, you can always reach us at info@savuglass.com.au.

Damages and Issues:
We urge you to carefully inspect your order upon delivery. If you find that the item is defective, damaged, or if you receive an incorrect product, please notify us immediately. This will enable us to promptly assess the situation and take appropriate corrective measures.

Exceptions/Non-Returnable Items:
Certain items are not eligible for returns. This category includes perishable goods (such as food, flowers, or plants), customized products (such as personalized items or special orders), and personal care items (including beauty products). Additionally, returns cannot be accepted for hazardous materials, flammable liquids, or gases. If you have inquiries regarding the eligibility of a specific item, please don’t hesitate to get in touch.

Please note that returns cannot be accommodated for sale items or gift cards.

Exchanges:
The most efficient way to secure the item you desire is to initiate a return for the item you currently possess. Once the return is approved, you can proceed to make a separate purchase for the new item you’re interested in.

Refunds:
Upon receipt and inspection of your return, we will promptly notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Keep in mind that the processing and posting of the refund by your bank or credit card company may take some time.